I was sent a link for the assessment but it doesn’t work, what do I do?

If you need the link to be sent to you again, please send an email to info@nticentral.org or call and speak to one of our agents at 877-248-8912.

When you are contacting us, please make sure to explain exactly what problem you are having - the more information we have (such as any error message you receive), the more likely we will be able to resolve the issue quickly.

Common tech issues with HireVue - the on-demand video assessment - involve using Internet Explorer.  IE is not compatible, but most other browsers are.  Another common issue is microphones not connecting - try re-connecting the cable and also speaking during the connection/testing phase of the assessment set-up to have it picked up.

If you are still having difficulty, HireVue support is available by clicking the blue Help link on the bottom left, or going to https://hirevuesupport.zendesk.com.